Collaboration 3.0
The earliest instances of deliberate technology-based collaboration can be traced back through to the roots of the Internet, and were intended to automate and speed-up the sharing of, and access to, information.
The second generation of collaboration evolved to function-based corporately focused collaboration models, including ‘project-based’ collaboration, ‘workflow-automation’ and ‘document co-authoring’.
Collaboration 3.0 creates a permeable border between organizations, their partners, suppliers and customers. The result is a host of new opportunities for self-serve, feedback loops, consumer participation, location-sensitive marketing programs, and a number of new ways to connect across traditional corporate boundaries.
What type of technologies are involved?
- Mobile devices
- Consumer and corporate social computing platforms
- Intranets/Extranets/Internet sites
- Satellite
- Cloud Services
Knowledgetech’s Collaboration 3.0 focuses on the question of which collaborative relationships deliver the greatest ROI, and how to capitalize on the technology that supports them. Our services incorporate multi-channel collaboration architectures to address a multitude of collaborative relationship scenarios, all focused on delivering hard dollar returns on projects.
Typical scenarios include:
- Corporate-and-consumer service models and feedback loops
- Employee and consumer self-serve environments
- Geo-locational consumer promotions
- Enabling a mobile and global workforce
- Multi-channel customer service
- Supply chain inefficiencies
