Patient Outreach Management
Our Patient Outreach Solution for Healthcare Screening Agencies meets the complex recruitment and retention needs of Health Authority and Laboratory Screening Programs
– View video of webcast on our solution at bottom of page –
KnowledgeTech Consulting has a significant presence in the health informatics area. We have worked with health authorities, Ministry’s of Health, and associated agencies and membership registries. Much of this work is in the clinical applications area.
Our Patient Outreach and Screening solution is a front-end to the clinical applications in order to provide clinic by clinic control of handling patient outreach functions. It features:
- An integrated solution using Microsoft Dynamics CRM
- A solution that has been tailored to handle any screening agency recruitment and retention. There is one instance of the software that can be customized to support many different agencies. Our first implementation supported three specific screening agencies.
- Uses Dynamics CRM to handle the complex patient eligibility criteria for each screening program and the complicated mailing / sorting algorithms. It can be integrated with a Microsoft data warehouse to store clinical and demographic patient data that is subject to rigorous privacy restrictions
- Makes extensive use of workflows within Dynamics CRM to automate the recruitment, booking, and follow-up processes
Early cancer monitoring and detection through screening programs (breasts, prostate, colon, etc) is a growing public policy issue. As more of the population no longer have a primary / family doctor ensuring that all citizens are aware of and educated about appropriate cancer detection programs is becoming more difficult.
By gaining secure access to provincial MSP information as well as clinical and demographic information, targeted education campaigns can be run to elicit enrolment in proper cancer screening programs.
KnowledgeTech’s Patient Outreach Solution for Healthcare Screening Agencies includes:
- Creating and managing recruitment and retention eligibility criteria for each screening program
- Managing correspondence templates
- Creating and managing Campaigns for each Screening Program for each type of correspondence s
- Complex mailing processing based on postal codes, geographic area, type of client, and regional balancing to support post-campaign processing
- Handling mailing to patients and/or their physicians / healthcare providers
- Duplicate detection rules and merging/splitting client and health care provider records
- Government mandated audit reporting.
To learn more about our Patient Outreach Solution for Healthcare Screening Agencies solution, or our other solutions and services, contact us today. We look forward to hearing from you.
Note: Click play to view webcast. Double-click for full screen.
